European Union harmonised notice on the legal guarantee, official English model in colour. On a smartphone you can zoom in with two fingers; the full text is below.
Your rights in detail
The QR code on the notice leads to the English section of the European Commission’s Your Europe portal, with the rules on the legal guarantee and consumer rights country by country.
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For assistance with a purchase made on our website, contact Santomiele S.r.l. at info@santomiele.it, quoting your order reference and describing the problem.
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The official English model as a PDF, to keep or print.
Read the text of the notice
Legal guarantee
Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
- do not match the description;
- do not function as intended.
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
- free repair or free replacement;
- in some cases, a price reduction or full reimbursement.
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller: europa.eu/youreurope/guarantees.
What to do if you receive non-conforming goods:
- Contact the seller as soon as possible to report the issue;
- Provide proof of purchase, such as a receipt, invoice, or bank statement.
Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.
The legal guarantee is different from the right of withdrawal: to return a product within 10 days of delivery, even if it has no defects, see the Returns and withdrawal page.